AQADAis a performance management consultancy and a change management company with established credentials in the B2B and B2C service sector and proven success in the Travel, transportation and tourism; E-business; Retail; Home services; Franchise; Health; Environmental; Charitable and Social enterprise as well as Local government environments.
Our expertise in Cultural, Operational and Organisational change extends to Multi-channel management, E-business integration, International expansion, Business Partner Management, Client relationship management, new acquisition, Call centres, Central service centres, Business Process outsourcing and Corporate Social responsibility.
We work in close harmony with our Clients leadership teams to refine and redefine an organisation to ensure it is shaped and ready to take advantage of today’s opportunities and take on the challenges of the future. We help re-align companies by using our cross industry experience, coupled with a tried and trusted framework, our business models and our development tools. We achieve our Client's objectives through our “Triple A” service:
Advisory: Our organisational “health-check” combines straightforward consultancy and forthright analysis of current position, identification of future direction and intelligent redesign
Alignment: Practical repositioning and re-setting of business priorities by partnering with our Clients’ leadership team to cascade change strategy and creating a people development programme
Action: Actuating the culture change programme through active operational transformation, in which the AQADA team is fully integrated, often combined as “hands on” interim management
Commercial success
Successful companies in the 21st century learn rapidly and evolve constantly. Their innovative strategies develop into new business opportunities and drive new pathways into the marketplace. Sharp and creative leadership teams run them – rigorously and ethically - pursuing their strategic and financial objectives. Managers, at all levels, focus obsessively upon customer needs, business goals, team motivation and service quality. Intelligent, skilful and inspired team members populate them. They work in a collegiate, "one team, one goal" atmosphere. Above all, they have a reputation for connecting with their customers, providing positive client experience, exceeding expectation and simplifying complex and diverse challenges.
AQADA evaluates our Client organisations current performance, capabilities and competences, then establishes a bridge between the present reality and the future aspiration to make an organisation relevant to their own Customers and the marketplace demands, resilient to change and positioned for sustainable profit. We create the environment and establish the framework for a company’s transformation to meet their leadership’s vision. We facilitate the change processand position our Clients to fulfil their potential. By engaging client teams, identifying and developing talent and channelling the collective business Intelligence within the organisation we help create truly world class companies.
Challenges and opportunities
IT evolution, the internet and convergence has blurred commercial boundaries, producing a constantly shifting market, saturated with smart, formidable opponents. Harnessing commercial opportunities derived from a synthesis of Globalisation, IT and E-business, while overcoming critical resource and skill’s shortage is a business imperative. Competition emanates from mainstream and non-traditional alliances operating at a local, national and global level. Integral to Business evolution is unremitting and relentless change.
Each channel to market – whether it is: E-business, retail and corporate needs to be efficient, attractive and easy to deal with. There is a shortage of innovation and management initiative and creativity are at a premium. At a time when greater investment is needed, few organisations are able to free resources to focus upon, change - predicting its impact, predetermining a course of action performance management and redesigning the company for the future.
AQADA provides the key set, to unlock commercial advantage from the changing marketplace. Our Inter-linked programme comprises common sense fundamentals:
Deciphering the new factors, tuning to Customer needs, developing leadership capabilities and skills, determining a clear change strategy, actioning an implementation framework and driving it to fulfilment. Our emphasis throughout is upon meaningful application and strategic execution that directly impact the bottom line.
Contacting AQADA
Please let us know what your needs and questions are, we will be more than happy to help. You can reach us on + 44 (0) 7930 400 721 or + 44 (0) 208 549 3903 and by email at julianknott@aqada.co.uk. or janechadburn@aqada.co.uk. We are looking forward to hearing from you.
