We have given you the opportunity to air your views or to offer comments on the challenges and opportunities the service sector are facing.
The radical changes and the rapid evolution of the service sector in the 1990's were caused by the industry adapting to the marketplace and marketspace changes of the www.
While consolidation took place the various sub-sectors of the industry that remained have settled comfortably into a new operating model. and a amended revenue model.
Some embraced the change and moved into a different way of doing business However, the initiates and innovations mostly came from the IT industry with new working methodologies. For the vast majority there has been no real Paradigm change - simply a re-creation of existing services and selling products through different channels to market via online / e-commerce.
Where should the service industry be going and what should we be doing?
