AQADA is a performance and change management company that focuses on your organisation's service dimension - the contact points which, logically, offer the greatest opportunity to fulfil customers needs, enhance reputation, create value and generate profit for your organisation.
The
spectrum of services covering culture and values; delivery and support;
experience and differentiation
Working with your management team, AQADA use a 9
point framework to enhance your products and services to improve loyalty,
enhance value and increase margins
AQADA use proven management models and a toolkit that
connects and integrates your service strategy to your strategic
objectives / customer care and CRM / operations / sales and marketing /
partnerships / on-line and social media
AQADA introduce commercial disciplines, monthly business reviews and performanceimprovement plans, dovetailing with a management dashboard to establish measurable outcomes and outputs
Triple A service: Advisory, Alignment and Action
We work in close harmony with our Clients leadership
teams to refine and redefine an organisation to ensure it is shaped and
ready to take advantage of today’s opportunities and take on the
challenges of the future. We help re-align companies by using our cross
industry experience, coupled with a tried and trusted framework, our
business models and our development tools. We achieve our Client's
objectives through our “Triple A” service:
Advisory:
Our organisational “health-check” combines straightforward consultancy
and forthright analysis of current position, identification of future
direction and intelligent redesign
Alignment:
Practical repositioning and re-setting of business priorities by
partnering with our Clients’ leadership team to cascade change strategy
and creating a people development programme
Action:
Actuating the culture change programme through active operational
transformation, in which the AQADA team is fully integrated, often
combined as “hands on” interim management
Commercial success
Successful companies in the 21st century learn rapidly
and evolve constantly. Their innovative strategies develop into new
business opportunities and drive new pathways into the marketplace.
Sharp and creative leadership teams run them – rigorously and ethically -
pursuing their strategic and financial objectives.
Managers, at all
levels, focus obsessively upon customer needs, business goals, team
motivation and service quality. Intelligent, skilful and inspired team
members populate them. They work in a collegiate, "one team, one goal"
atmosphere. Above all, they have a reputation for connecting with their
customers, providing positive client experience, exceeding expectation
and simplifying complex and diverse challenges.
AQADA evaluates our Client organisations
current performance, capabilities and competences, then establishes a
bridge between the present reality and the future aspiration to make an
organisation relevant to their own Customers and the marketplace
demands, resilient to change and positioned for sustainable profit. We
create the environment and establish the framework for a company’s
transformation to meet their leadership’s vision. We facilitate the
change processand position our Clients to fulfil their
potential. By engaging client teams, identifying and developing talent
and channelling the collective business Intelligence within the
organisation we help create truly world class companies.
Challenges and opportunities
IT evolution, the internet and convergence has blurred
commercial boundaries, producing a constantly shifting market, saturated
with smart, formidable opponents. Harnessing commercial opportunities
derived from a synthesis of Globalisation, IT and E-business, while
overcoming critical resource and skill’s shortage is a business
imperative. Competition emanates from mainstream and non-traditional
alliances operating at a local, national and global level. Integral to
Business evolution is unremitting and relentless change.
Each channel to market – whether it is: E-business,
retail and corporate needs to be efficient, attractive and easy to deal
with. There is a shortage of innovation and management initiative and
creativity are at a premium. At a time when greater investment is
needed, few organisations are able to free resources to focus upon,
change - predicting its impact, predetermining a course of action
performance management and redesigning the company for the future.
AQADA: The key to sucessful consultancy, change management, project mangement and interim management
AQADA provides the key set, to unlock
commercial advantage from the changing marketplace. Our Inter-linked
programme comprises common sense fundamentals:
Deciphering the
new factors, tuning to Customer needs, developing leadership
capabilities and skills, determining a clear change strategy, actioning
an implementation framework and driving it to fulfilment. Our emphasis
throughout is upon meaningful application and strategic execution that
directly impact the bottom line.
Please let us know what your needs and questions are, we will be more than happy to help. You can reach us on + 44 (0) 7930 400 721 or + 44 (0) 208 549 3903 and by email at julianknott@aqada.co.uk. or janechadburn@aqada.co.uk. We are looking forward to hearing from you.
Our methodology: Customer orientated, customer focused, customer centric - service, service, service
